SHUSHU CHERRY is built on a commitment to intricate detail, high quality, and a strict in-house inspection policy.
Due to our dedicated production process, some items may have limited availability and are not always in stock for regular sale.
We carefully review every inquiry and provide guidance in the order they are received to ensure the best assistance.
Due to the manufacturing process, some items are difficult to keep in stock at all times. Restock availability varies by product, and it is difficult to provide individual confirmations. Restock news is first announced via Instagram and our blog.
👉 Please follow us @shushucherry.
If you leave a restock request on the Q&A board, we will take it into consideration for our operations.
Shushucherry products can only be purchased through our official online store at shushucherry.com
Once an order is received, product preparation begins immediately to ensure fast shipping. For this reason, it may be difficult to change or cancel an order after it has been completed.
If you wish to cancel, please contact us via the chat window at the bottom of the website or the Q&A board with your order number.
Changes to shipping information may be restricted once the order has been received.
Please contact us via the chat window at the bottom of the website or the Q&A board with your order number.
You can find them on each product's detail page.
If you have further questions, please contact us via the chat window at the bottom of the website or the Q&A board.
Standard items are typically shipped within 1–3 business days after the order is placed.
If your order includes pre-order or made-to-order items, shipping will begin once all items are ready.
During new product launches or event periods, shipping may be slightly delayed.
Orders containing pre-order items will be shipped together once all products are ready. You can check the estimated shipping date for each item on the product detail page.
If you wish to receive standard items separately from pre-order items, we recommend placing separate orders.
Shipping is handled by EMS.
Additional shipping fees may apply if you request partial delivery.
Yes, it is.
By selecting your country at the top of the website, you can pay in your local currency.
International shipping is processed via EMS.
Returns and exchanges are only possible if requested within 3 days of receiving the product.
In the case of defective or incorrect items, the request must also be made within 3 days.
The product must be returned in its original received condition.
Returns may be restricted if components such as gifts or hangers are missing. Returns are not accepted in the following cases:
- Signs of wear or use.
- Stains, damaged tags/labels.
- Any loss of product value.
Additionally, minor issues that may occur during the production process, such as loose threads, slight yarn irregularities, or chalk marks, are not considered defects.